Privacy Policy
This privacy policy explains how Cadence collects, uses, and protects your personal data when you interact with our household scheduling and support service.
1. Who We Are
Cadence is a diagnostic-first scheduling solution operated from Lyon, Auvergne-Rhône-Alpes, France. We help dual-income families and shift workers simplify their household management by identifying friction points in their weekly schedules and matching them to tailored support tiers.
For questions about this privacy policy or your data, contact us at hello@weekdiagnostic.pro or call +33 6 36 91 34 59.
2. What Data We Collect
We collect personal data only when you voluntarily provide it or when it is necessary to deliver our service. The types of data we collect include:
- Contact Information: Your name, email address, phone number, and postal address when you request information, sign up for our diagnostic questionnaire, or contact us directly.
- Household and Scheduling Data: Information about your family structure, work schedules, shift patterns, and household management challenges that you provide during our diagnostic journey. This helps us understand your specific friction points and recommend appropriate support tiers.
- Service Usage Data: Records of your interactions with our platform, including which diagnostic scenarios you complete, which support services you inquire about, and any preferences you express.
- Technical Data: Your IP address, browser type, device information, and pages visited. We collect this through standard web server logs and may use analytics tools to understand how visitors use our site.
- Communication Records: Copies of emails, messages, and inquiries you send to us, retained to respond to your requests and improve our service.
3. Cookies and Similar Technologies
Our website may use cookies and similar tracking technologies to improve your experience, remember your preferences, and understand how you navigate our site. These may include:
- Essential Cookies: Required for the site to function properly (e.g., session management).
- Analytics Cookies: Used to measure site traffic and user behaviour in aggregate form, helping us improve our content and service.
- Preference Cookies: Remember your choices, such as language or display settings.
You can control cookie settings through your browser. Disabling cookies may affect your ability to use certain features of our site.
4. How We Use Your Data
We use the personal data you provide for the following purposes:
- To deliver and improve our diagnostic questionnaire and scheduling solution.
- To understand your household's specific scheduling challenges and recommend appropriate support tiers.
- To respond to your inquiries, provide customer support, and send you requested information.
- To communicate updates, changes to our service, or relevant information about household scheduling support.
- To analyse site usage and improve the user experience.
- To comply with legal obligations under French and European data protection law.
We do not use your data for automated decision-making or profiling beyond matching your household profile to appropriate service tiers based on information you provide.
5. Data Sharing and Processors
We do not sell your personal data to third parties. However, we may share your data with:
- Service Providers: Third-party vendors who assist us in delivering our service, such as email service providers, hosting providers, and analytics platforms. These processors are contractually bound to protect your data and use it only as instructed.
- Legal Authorities: If required by law, court order, or to protect our rights, safety, or the safety of others.
All data processors are required to maintain confidentiality and implement appropriate security measures.
6. Data Retention
We retain your personal data only as long as necessary to provide our service and fulfil the purposes outlined in this policy. Specifically:
- Contact and inquiry data are retained for up to 3 years after your last interaction, unless you request deletion sooner.
- Household and scheduling diagnostic data are retained for the duration of your engagement with our service, plus 12 months afterward.
- Technical and analytics data are retained in aggregate form for up to 13 months.
- Communication records are retained for 2 years unless longer retention is required by law.
You may request deletion of your data at any time, subject to legal retention obligations.
7. Your Rights
Under the General Data Protection Regulation (GDPR) and French data protection law, you have the following rights:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete data.
- Right to Erasure: You can request deletion of your data, subject to legal retention requirements.
- Right to Restrict Processing: You can request that we limit how we use your data.
- Right to Data Portability: You can request your data in a portable, machine-readable format.
- Right to Object: You can object to certain types of processing, including direct marketing.
- Right to Lodge a Complaint: You can file a complaint with the French data protection authority (CNIL) if you believe your rights have been violated.
To exercise any of these rights, contact us at hello@weekdiagnostic.pro. We will respond to your request within 30 days.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure server infrastructure, and restricted access controls. However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
9. International Data Transfers
Cadence operates in France and processes data in accordance with European data protection standards. If we transfer data outside the European Economic Area, we do so only with appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions recognised by the European Commission.
10. Children's Privacy
Our service is not directed to children under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it promptly. Parents or guardians who believe a child has shared data with us should contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your data.
12. Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "last updated" date below. Your continued use of our service after such changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us:
- Email: hello@weekdiagnostic.pro
- Phone: +33 6 36 91 34 59
- Website: weekdiagnostic.pro